Question 1

Can I purchase supplies for my decor?

Accepted Answer

Absolutely! However, we do not warranty any product provided by the purchaser for incorporation into décor.  In the event of product failure, the Purchaser is liable for any costs and expenses related to replacement product.

Question 2

Do you deliver?

Accepted Answer

Yes, We deliver all of our decor unless pick-up is requested. In the event that pick-up is requested, we are not responsible for any damages that occur once the decor leaves our store.

Question 3

How far in advance do I have to book and pay?

Accepted Answer

You can book whenever you are ready; however the date may already be taken so it is advised to book as soon as you decide that you would like us to provide balloon decor for your event. We require a 50% non-refundable booking fee to secure your date. The balance is due 14 days prior to event date. If booked less than two weeks to your event, you will be required to pay in full at time of booking as well as an expedited surcharge for last minute orders. Due to the high demand of balloon decor, we do not reserve the date or order your supplies until the the booking fee or balance (if less than two weeks) is paid.

Question 4

Do you offer Discounts?

Accepted Answer

Yes, we offer a 10% discount to churches, schools, and military. We also offer package deals. Feel free to give us a budget and we can customize a package for you.

Question 5

What types of equipment do you provide?

Accepted Answer

Please be aware that certain balloon decorations, such as Columns, Arches and custom designed balloon decor, require support structures that must be returned to Designs by Cupid upon the conclusion of your event. We charge a rental fee equal to the delivery fee to cover the return trip to remove the framework. In the event that these items are damaged, you will be responsible for the fees to replace them. Some of these items can be costly, so please watch over their safety while in your possession.

Question 6

How can I Contracts you?

Accepted Answer

You will be required to sign a simple contract for us to provide services at your event. We do not believe in fine print, but we do believe in having an understanding. A non-refundable booking fee of 50% of the entire purchase price plus delivery will be issued with the signing of the contract.  The balance must be paid one week prior to your event date.  If your event is booked less than two weeks, you will be required to pay in full at time of booking.

Question 7

How can I make Payment?

Accepted Answer

Payment: We accept cash, CASHAPP, PayPal, Visa, MasterCard & Discover.

Question 8

What is your cancellation policy?

Accepted Answer

We understand that things happen. In the event you must cancel your contract, we will gladly refund any monies paid in excess of the booking fee. If the event must be rescheduled, you have 6 months, from the date of the event, to use the booking fee.

Question 9

Balloon Float Times

Accepted Answer

Balloon float times vary dramatically,  We will design your decor with your event in mind. If longer float times are required we will provide you with decor that is suitable for your needs. For example: if you need a balloon to float for a minimum of 12 hours, we will provide you with a balloon that will float for 12 hours, and not much more.  This applies only to Latex balloons. Our Mylar/Foil balloon will stay afloat for up to 1 week on average. The average life of a Latex Helium balloon is less than 12 hours. If you would like to extend the float time of your balloons (maybe take some home) please let us know and we will pre-treat your balloons with Ultra High Float ™. Latex balloons treated with Ultra High Float ™ will last up to 25 times longer than untreated latex balloons. There is a charge ranging from .50 to $2.50 per balloon, depending on the size of the balloon.

Question 10

Outdoor Events?

Accepted Answer

Balloons are, by nature, temporary items: Although Designs by Cupid uses only the finest quality balloons, the balloons will oxidize (become cloudy), some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight and other uncontrollable factors.

Question 11

How will I know what my delivery will look like?

Accepted Answer

We make every attempt to provide the decor pictured; However, the short answer is: You won't! You just have to trust that it will be awesome. Right now most balloon factories in the US are closed so we have a very limited supply of balloons. The best option is to explain your color preferences, the occasion. We will do the rest!

Question 12

Do I have to be home when you deliver?

Accepted Answer

Nope, these are contact free deliveries. We will deliver and send you a text.

Question 13

How are the poles standing?

Accepted Answer

We will hammer a  stake into your grass. Make sure that's okay if you are sending this as a gift.

Question 14

How long will balloons last outside?

Accepted Answer

That totally depends on the weather. Really hot days are the hardest for balloons. Cold and gloomy is best! if you want to save your balloons you can bring them inside.

Question 15

How much notice do you need?

Accepted Answer

24 hours, but days usually book up sooner than that.
We NEVER guarantee perfect results with balloon decor outdoors.  However, we will do everything in our power to make sure the decor will hold up...from using the BEST quality of balloons, to helping you choose colors, balloon types and the type of decor that holds up best in all kinds of weather.

Question 16

How does the Pricing work?

Accepted Answer

We welcome all budgets. Prices will vary depending upon decor, venue, location, size, and travel time for decorating; below are prices for standard set up which apply in addition to decor purchases unless otherwise stated. An additional charge applies to strike and dispose of balloons. This price is equal to the delivery fee. These fees double if delivery or removal is afterhours. Triples on holiday installs/removals. Delivery charges are based upon the size of the decor order and the city in which the service is rendered.

Small Order Delivery Pricing:
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 •  Delivery starts at $25 for small orders, small sculptures, and candy cups. 
               
Large Order Delivery Pricing:
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 • MIDDLE PENINSULA: $185.00 & up (Gloucester, Mathews, Middlesex, West Point) 
 • PENINSULA AREA: $135.00 & up (York, Newport News, Poquoson, Hampton, Williamsburg) 
 • SOUTHSIDE AREA: $85.00 & up (Norfolk, VA Beach, Portsmouth, Chesapeake, Suffolk) Richmond/Tappahannock Area: $225 & up

STANDARD FEE COVERS SAME DAY EVENT ONLY; ADDITIONAL CHARGES APPLY FOR NEXT DAY OR BEYOND BREAKDOWN.

WE WILL NOT SET-UP OR BREAKDOWN DECORATIONS RECEIVED FROM OTHER VENDORS.
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***Denotes Yard Art Addendum.

FAQ